Ocean And Earth Youth Hooded Poncho - Coral

Here at Yakwax.com we take the processing of your order very seriously. We offer a fast efficient service so we can get your goods to you as quick as possible. If you place your order with us before 2pm Monday – Friday we will dispatch it the very same day!

Below is a list of our shipping options and charges: 

INTERNATIONAL CUSTOMS AND IMPORT DUTY

Unfortunately Yakwax Ltd has no control over any import duty or customs fees for countries outside of the UK. Therefore, you may be liable to pay a fee to your local customs officials prior to delivery.

Guernsey Based Customers

If you are based in Guernsey we give you the option of placing your order online, we will then process it ready for you to pick up at your convenience absolutely free. You must place your order before 3pm if you wish to pick it up the same day. Below are our details and where to pick your order up from (make sure you bring a print out of your order or order number when you come and collect):

Yakwax
Portinfer Coast Road
Vale
Guernsey
GY6 8LG

Tel: +44 (0)1481 251888
Opening Hours: 9am – 5.30pm

Please note the following delivery methods will require a signature on receipt of goods:

• UK 24 - 48 hour Special delivery
• Orders to Europe and the Republic of Ireland
• International Orders
• DHL Orders

On occasions the weather can cause a delay in the delivery of your goods, this can be anything from fog, snow and other adverse weather. On these rare occasions Yakwax will not be held liable for any such delay that is caused by the weather.

Returns

If you are not happy with your goods and would like to return them for a refund, different size or something else then No Worries. Please see our Returns Policy page for more details.

Delayed or Slow Delivery?

On ALL Postage Services except UK Special Delivery and DHL International services, Please allow 10 working days from date of purchase to pass before getting in contact with Yakwax about delayed or slow deliveries.

Yakwax Ltd is committed to you being fully satisfied with your purchases. If for any reason you would like to return any unused products, please follow these guidelines and email our customer service team on the details.

Items must be returned within 30 days from date of purchase. When you contact us please make sure to include your Web Order Number and what you would like to exchange your return for, or if you require a refund.

contact us by filling out a form here.

**Christmas Returns - For orders made from 1st December as Christmas presents we offer an extended Returns period in which you will have until the 14th January to return your orders to us for either exchange or refund**

Clearly mark the returns item with the returns address and ensure the order# is on the outside of all boxes / packaging you wish to send back.

RETURNS (enter order number here)
Yakwax
Portinfer Coast Road
Vale
Guernsey
GY6 8LG

Within the package include any exchange information that you require. The customer is responsible for all return delivery costs unless an item has been delivered to you incorrectly, if this is the case Yakwax will refund the cost of standard postage to return these items.

We advise that you return your goods to us via recorded or special delivery. Yakwax cannot accept responsibility for items that are not returned by recorded delivery.
Upon inspection of returned product, Yakwax will issue a refund to the payment method used for the purchase less the original delivery charge.

Returns must be received in the condition they were sent out with all packaging and labels attached. Yakwax will not issue any refunds or exchanges on items that are missing labels or sent back to us in a condition different to how they were dispatched.

If the item is soiled or deemed to have been worn in terms of look and smell we cannot offer any kind of refund or exchange. If we receive a return that does not meet this criteria we reserve the right to decline a refund or exchange. In this case it will be at the customers expense to receive the item back.

Due to sanitary reasons we cannot accept returns on items such as underwear and socks so please make sure you order the correct size. If you are not sure what size you will be please get in touch with us via phone or email and we will be able to assist you.

Gift cards are non refundable nor can they be exchanged for cash to the full amount or partial amount.

Any used/worn items will be denied a refund and returned to the customer at his/her expense of £10.00 for a signed delivery service.

We have aimed to show the highest quality images of products to give you the best possible reflection of the item you are purchasing. We also offer you a request & contact service - so if you are in any doubt you can ask for more information before placing your order and we are more than happy to supply you with further details.

We are here to help!

There are a number of ways to contact us here at Yakwax and we are more than happy to help with all requests no matter if they're big or small.

Messenger

If you have Facebook Messenger this is usally the fastest way to get the information you need! Fast and simple, the YakBot has many of the answers to your questions and if it doesn't you will be put through to a member of staff that will reply ASAP.

Phone

You can call us on +44 (0)1481 251888
Our customer service team will be more than happy to help you out during website office hours Monday - Friday | 9am-5.30pm

Email

If email is the easiest thing for you simply drop us a message at info@yakwax.com and we'll get back to you as soon as we possibly can, usually within 24 hours Monday - Friday.