Yakwax Ltd is committed to you being fully satisfied with your purchases. If for any reason you would like to return any unused products, please follow these guidelines and email our customer service team on the details.
Items must be returned within 30 days from date of purchase. When you contact us please make sure to include your Web Order Number and what you would like to exchange your return for, or if you require a refund.
contact us by filling out a form here.
**Christmas Returns - For orders made from 1st December as Christmas presents we offer an extended Returns period in which you will have until the 14th January to return your orders to us for either exchange or refund**
Clearly mark the returns item with the returns address and ensure the order# is on the outside of all boxes / packaging you wish to send back.
RETURNS (enter order number here)
Portinfer Coast Road
Within the package include any exchange information that you require. The customer is responsible for all return delivery costs unless an item has been delivered to you incorrectly, if this is the case Yakwax will refund the cost of standard postage to return these items.
For the cheapest return rates please use Royal Mail Click and Send service.
We have found it's a fraction of the price than using your high street post office.
We advise that you return your goods to us via Tracked/Recorded or special delivery. Yakwax cannot accept responsibility for items that are not returned by recorded delivery.
Upon inspection of returned product, Yakwax will issue a refund to the payment method used for the purchase less the original delivery charge.
Returns must be received in the condition they were sent out with all packaging and labels attached. Yakwax will not issue any refunds or exchanges on items that are missing labels or sent back to us in a condition different to how they were dispatched.
If the item is soiled or deemed to have been worn in terms of look and smell we cannot offer any kind of refund or exchange. If we receive a return that does not meet this criteria we reserve the right to decline a refund or exchange. In this case it will be at the customers expense to receive the item back.
Due to sanitary reasons we cannot accept returns on items such as underwear and socks so please make sure you order the correct size. If you are not sure what size you will be please get in touch with us via phone or email and we will be able to assist you.
Gift cards are non refundable nor can they be exchanged for cash to the full amount or partial amount.
Any used/worn items will be denied a refund and returned to the customer at his/her expense of £10.00 for a signed delivery service.
We have aimed to show the highest quality images of products to give you the best possible reflection of the item you are purchasing. We also offer you a request & contact service - so if you are in any doubt you can ask for more information before placing your order and we are more than happy to supply you with further details.